How The Power of Voice is Accelerating Underwriting and Reducing Claims Fraud

Wed, October 23
8:00 am to 8:30 am PDT 
Alex Martin, CEO at AC Global Risk
Jay Sarzen, Senior Analyst with Aite Group

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Key Take Away Ideas to discuss…


What were the biggest fraud threats Insurance Executives were talking about at InsureTech?


What are the available technologies and tools to use to address fraud?



How can the power of voice be used to improve the customer experience by identifying the 90% of good policy applicants and legitimate claims, while enabling resources to focus on the 10% that are high risk.

About The Hosts

Prior to founding and launching AC Global, Alex served in the U.S. Marine Corps as a small unit commander in infantry, reconnaissance and special operations units. Upon leaving active duty, he founded a private maritime security company based in Muscat, Oman and later lived and worked in rural Kenya for two years as the Team Leader and Country Manager for Nuru International, a social enterprise dedicated to ending extreme poverty.
Alex is a graduate of the U.S. Naval Academy, Marine Corps Expeditionary Warfare School, Naval Command and Staff College and the Stanford Business School’s IGNITE Program in Entrepreneurship and Innovation.
Jay Sarzen
Senior Analyst, Aite Group

Jay Sarzen is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.

Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Prior to these roles, he honed his strategy skill set as a management consultant in BearingPoint’s Strategy, Process, & Transformation practice and served clients in industries that include software, chemicals, retail, consumer packaged goods, and financial services. 

Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how data and technology are altering underwriting and claims operations. Mr. Sarzen has been quoted extensively in industry publications such as Financial Times, IA Magazine, Insurance Journal, and Insurance Networking News. Additionally, Mr. Sarzen has appeared at numerous industry conferences and symposiums as a panelist, moderator, and presenter, including Dig In, Insurtech Rising, Insurtech Connect, Internet of Insurance, and Silicon Valley Insurance Accelerator’s Fusion Summits. 

Mr. Sarzen holds a B.A. in Political Science from Trinity College, where he graduated with honors, and an M.B.A. from the University of Notre Dame, with a dual concentration in Strategy and Management. He is a Six Sigma Green Belt, an avid golfer and squash player, and previously served as an elected official on his town’s Board of Education.

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